Privacy Policy
- Information We Collect
We collect the following types of information:
- Information You Provide Directly:
o Contact Information: Such as your name, email address, phone number, and postal address when you contact us through the Website (e.g., using a contact form, subscribing to a newsletter, or requesting support).
o Account Information: If you create an account on our Website, we may collect your username, password, and other profile information.
o Order Information: If you make a purchase through our Website, we collect information necessary to process your order, such as your billing address, shipping address, and payment information (Note: Specify if you use a third-party payment processor and link to their privacy policy).
o Content You Submit: Any information you post, upload, or otherwise submit to the Website (e.g., reviews, comments, forum posts).
o Health Information (PHI): If you are a patient, we may collect Protected Health Information (PHI) as defined by HIPAA, including your medical history, treatment information, insurance information, and other health-related data. This information is collected through [Specify how you collect PHI – e.g., online forms, patient portals, secure email].
- Information We Collect Automatically:
o Log Data: Our servers automatically record information (“Log Data”) created by your use of the Website. Log Data may include your IP address, browser type, operating system, referring website, pages visited, location, mobile carrier, device information (including device and application IDs), search terms, and cookie information.
o Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on our Website. This information may include your preferences, session information, and website usage. (See our Cookie Policy below for more details).
o Analytics Data: We use third-party analytics services (e.g., Google Analytics) to collect and analyze information about how you use the Website. This data helps us understand user behavior and improve the Website.
- How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve the Website: To operate, maintain, and improve the Website and its features.
- To Personalize Your Experience: To personalize your experience on the Website, such as by showing you content that is relevant to your interests.
- To Communicate with You: To respond to your inquiries, provide customer support, and send you updates and promotional materials (where permitted by law).
- To Process Transactions: To process your orders and payments.
- To Monitor and Analyze Usage: To monitor and analyze usage of the Website and to identify trends.
- To Detect and Prevent Fraud: To detect and prevent fraud and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws and regulations, including HIPAA.
- To Provide Healthcare Services: If you are a patient, we use your PHI to provide you with healthcare services, including diagnosis, treatment, and care coordination.
- For Payment and Healthcare Operations: We may use and disclose your PHI for payment purposes (e.g., billing your insurance company) and for healthcare operations (e.g., quality improvement activities).
- How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who help us operate the Website, process payments, send emails, and provide other services. Examples include: [List specific service providers you use, e.g., payment processors, email marketing platforms, hosting providers, analytics providers, HIPAA-compliant hosting providers, EHR/EMR vendors]. We require these service providers to protect your information in accordance with this Privacy Statement and, where applicable, HIPAA Business Associate Agreements.
- Business Partners: We may share information with business partners who offer products or services that may be of interest to you. (Only include this if you actually do this).
- Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
- Affiliates: We may share information with our affiliates (companies under common control).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
- With Your Consent: We may share your information with third parties with your consent.
- Healthcare Providers: We may share your PHI with other healthcare providers involved in your care.
- Social Media (with Signed Release Waiver): With your explicit consent, documented through a signed release waiver, we may post your photos, videos, testimonials, or other information on our social media channels (e.g., Facebook, Instagram, Twitter). The release waiver will clearly outline the specific information to be shared, the platforms on which it will be shared, and your right to revoke your consent at any time.
- Your Rights
You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:
- Access: The right to access the personal information we hold about you.
- Correction: The right to correct inaccurate or incomplete personal information.
- Deletion: The right to request the deletion of your personal information.
- Objection: The right to object to the processing of your personal information.
- Restriction: The right to restrict the processing of your personal information.
- Data Portability: The right to receive your personal information in a portable format.
- Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information (where processing is based on consent).
HIPAA Rights: As a patient, you have specific rights under HIPAA regarding your PHI, including:
- Right to Access: The right to access and obtain a copy of your PHI.
- Right to Amend: The right to request that we amend your PHI if you believe it is inaccurate or incomplete.
- Right to an Accounting of Disclosures: The right to receive an accounting of certain disclosures of your PHI.
- Right to Request Restrictions: The right to request restrictions on certain uses and disclosures of your PHI.
- Right to Confidential Communications: The right to request that we communicate with you about your health information in a certain way or at a certain location.
- Right to a Notice of Privacy Practices: The right to receive a Notice of Privacy Practices that describes how we use and disclose your PHI.
To exercise these rights, please contact us. We will respond to your request within 14 days.
- Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include [List specific security measures you take, e.g., encryption, firewalls, access controls, HIPAA-compliant security measures, employee training on HIPAA]. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
HIPAA Security: We maintain administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your PHI, as required by HIPAA.
- Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
HIPAA Retention: We will retain your PHI for the period required by HIPAA and other applicable laws and regulations.
- Children’s Privacy
Our Website is not directed to children under the age of [Age – e.g., 13], and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [Your Contact Email Address].
- Links to Other Websites
Our Website may contain links to other websites. We are not responsible for the privacy practices of these other websites. We encourage you to review the privacy statements of each website you visit.
- Cookie Policy
(This section can be a separate page linked to from the Privacy Statement)
We use cookies and similar technologies to collect information about your browsing activity on our Website.
- What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website.
- How We Use Cookies: We use cookies for the following purposes:
o Essential Cookies: These cookies are necessary for the Website to function properly. They allow you to navigate the Website and use its features.
o Performance Cookies: These cookies collect information about how you use the Website, such as which pages you visit most often. This information helps us improve the Website.
o Functionality Cookies: These cookies allow the Website to remember your preferences, such as your language or region.
o Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to track the effectiveness of advertising campaigns.
- Third-Party Cookies: We may use third-party cookies on our Website. These cookies are placed by third-party service providers, such as Google Analytics and advertising networks.
- Your Choices: You can control cookies through your browser settings. You can choose to block all cookies, or to allow only certain cookies. You can also delete cookies that have already been placed on your computer or mobile device. Please refer to your browser’s help documentation for instructions on how to manage cookies. Please note that blocking cookies may affect your ability to use certain features of the Website.
- Changes to this Privacy Statement
We may update this Privacy Statement from time to time. We will post any changes on this page and update the “Effective Date” at the top of the statement. We encourage you to review this Privacy Statement periodically.
- Contact Us
If you have any questions about this Privacy Statement, including questions about HIPAA, please contact us at:
NEO Surgical Group
12468 Brantley Commons Ct,
Fort Myers, FL 33907
info@NeoSurgicalGroup.com
1-833-863-6633